 Terms and Conditions |
| This section states the terms and conditions
under which you use the negrete.co.uk website. Any use of
this website means that you agree to them. Simple as that.
If you don’t agree with these terms and conditions
then you are not authorised to use this site, and you better
leave. Cheers. |
| Returns and Refunds |
We love the clothing we make. We want you
to love it too. So if anything you buy doesn’t fit
right, or just isn’t what you expected, just send
it back and we will gladly either issue you a refund or
offer an exchange.
You can return any product within 14 days of receipt. You
must inform Negrete about this within the 14 day time limit.
Please make sure to include your order number and/or invoice
in all correspondence with us, both in email and in packages.
Unfortunately we cannot issue a refund for goods that have
noticeably been worn, washed, ironed, tumble dried or used.
All goods to be returned must be in their original condition,
and must be unused and unwashed.
No exchanges or refunds will be issued until the goods have
been received by us. We will issue a refund (minus the cost
of delivery) on receipt of goods. Refunds will only be made
to the credit or debit card on which the purchase was made.
Every item we sell is carefully inspected before it is shipped.
If the item is faulty we will reimburse you for the cost
of shipping the item back to us. Please contact us before
returning any faulty items. Please note we are only able
to refund your return shipping costs if you received a wrong
item or the item is faulty. Otherwise any costs incurred
in returning the item are the responsibility of the customer.
The goods are your responsibility until they reach us. For
your own protection, we recommend that you send the parcel
using a service that insures you for the value of the goods.
Negrete recommends using recorded delivery for lower value
items (up to £28 insurance), or special delivery for
higher value items (up to £250 insurance). Please
obtain proof of postage when returning a parcel as we cannot
be held responsible for returned items lost in the post.
Under no circumstances will we accept returns on any item
purchased more than 4 weeks earlier, regardless of reason.
When returning goods please include all original packing
and tags, your invoice, and a covering note saying who you
are, why you are returning, and whether you want a refund
or an exchange. Please send all of this to:
Negrete.co.uk
Firebox House
Ardwell Rd
Streatham
London
SW2 4RT
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| Delivery |
Negrete.co.uk is open Monday-Friday from
10:00am - 6:00pm GMT. We aim to process and post orders
within 1 to 3 working days. All weekend purchases are processed
on the following Monday (excluding bank holidays). We will
despatch orders via Royal Mail or a secure courier service.
You may need to sign for receipt of your goods, so we advise
having orders sent to an address where someone is there
all day, e.g a work address. If this cannot be arranged,
then Royal Mail should leave instructions on how to pick
up your parcel from them.
Most orders will have delivery attempted within 1 - 2 working
days from posting, but please allow 7 working days before
contacting us about a possible missing delivery! In rare
cases, packages can get lost in the mail. Don’t worry,
if your package is lost, we will replace it for you at no
extra charge. However if the delivery tracking indicates
that your package has been delivered to you, we cannot be
held responsible for a package that is claimed to have never
been received.
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| Postage and Packing Prices |
Shipping is FREE all over the world! Well, most places in mainland Europe and the USA. Anywhere else might cost a little extra, but lets talk about it!
International orders are
shipped using Air Mail, which normally takes about 1-2 weeks,
but also depends largely on the destination country's
postal service.
Please remember that international orders are subject to
being charged customs fees by the destination country's
government. We have no control over how much you are charged
for by customs and the fees are completely independent of
Negrete. Please understand that we cannot be held responsible
for any additional charges the destination country imposes
on you.
Please note that both charges and refunds are in UK pounds
sterling and negrete.co.uk cannot be held responsible for
any loss due to exchange rate fluctuations.
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| General |
PLEASE CHECK YOUR SIZING CAREFULLY WHEN ORDERING.
Our size
chart provides details of the size of our garments.
Generally speaking our t-shirts are slightly ‘fitted’
rather than baggy or shapeless! If you are returning your
purchase because you have ordered the wrong size, you will
be expected to cover the cost of returning it for an exchange.
Negrete cannot be held responsible for any damage to products
where the correct washing instructions have not been followed.
Some goods are non returnable for hygiene reasons. These
goods are clearly marked with an ‘H’ next to
the product name and on your invoice.
Our website contains links to other websites which are not
under the control of, and are not maintained by, us. These
links are provided for your convenience only and we are
not held responsible for the content of these sites.
Negrete will provide its services with reasonable skill
and care but does not give any guarantees, warranties or
representations in respect of any other person’s services.
Negrete shall have no liability to pay money by way of compensation
for any kind of loss or damage due to viruses or other malicious
software that may infect a user’s computer equipment,
software, data or other property resulting from a users
access to, use of or downloading from negrete.co.uk, or
from transmissions via emails or attachments received from
Negrete or its licensees or affiliates.
Negrete may change or withdraw any part of negrete.co.uk,
or may refuse you access to the website at any time if we
consider it necessary.
Negrete will use all reasonable endeavours to ensure that
the website does not have any problems and that the goods
displayed are available. However it cannot guarantee the
availability of the website or that any goods on the site
are in stock or available.
Negrete may cancel any sale and not supply products if it
is reasonable to do so and may change or discontinue the
availability of products at any time at its sole discretion.
If an order is cancelled, any payment made for the products
will be refunded in full. This does not affect your statutory
rights.
All offers are available while stocks last. If we are unable
to supply a product you have ordered, we will notify you
as soon as we can after receiving your order. If this happens,
you may cancel your order and we will refund you the money
you have paid for it.
In order to improve our service and negrete.co.uk we may
use a device known as a ‘cookie’. Cookies are
a means by which information relating to your internet activity
(such as whether you have visited negrete.co.uk before)
is recorded on your hard drive and used by us to improve
negrete.co.uk and the products and services available to
you.
If you do not wish for us to use cookies when you use negrete.co.uk
please adjust your internet browser settings to not accept
cookies. Your computer’s help file should tell you
how to do this.
The rights in the copy, photo’s, designs and the content
of this website are owned by Negrete. They are protected
by copyright and other intellectual property rights. You
may not copy, modify, reproduce, distribute or display any
part of this website without our permission.
As the site is constantly changing we reserve the right
to alter our prices, these terms, and conditions without
notice.
We will try to make sure that all the information and prices
on this site are correct. Occasionally we might trip up
and make a mistake. This is because we employ humans, and
we all know how reliable they are. We accept no responsibility
for errors and omissions and we reserve the right to alter
information and prices without prior notice. |
| Security and Privacy |
Security is certainly one of the biggest
concerns for both the customer and the retailer during an
online transaction. In reality an online transaction is
probably more secure than a card transaction in a shop or
conducted over the phone, as the information transmitted
online is highly encrypted using complicated logarithm combinations.
We take your security and privacy very seriously. Our site
is completely secure and you should have no concerns with
safety. All credit card information is transmitted over
a secure connection, and we never hold or see directly any
credit card details. Also, we have never or will ever sell
or share any of the contact information you provide us.
All of your personal information is guarded and will only
be used to contact you in regards to your order. We will
abide by the UK data protection act at all times.
We will not email you in the future unless you have expressly
given us your consent. We will give you the chance to refuse
any marketing email from us in the future. We collect information
about you for two reasons. Firstly, to process your order
and secondly to provide you with our best possible service.
We carry out address and card verification checks as part
of our payment process. This helps authenticate that the
person placing the transaction knows the true card holders
address and is in possession of the card, reducing the risk
of fraud. The verification of these details is unlikely
to inconvenience you in your purchase, though we may occasionally
place a call to customers for information over the telephone.
These measures greatly reduce the risk of fraud from stolen
card numbers.
If you sign up for our newsletter we can assure you that
your email address will not be made available to anyone
else. So there’s no spam about lonely housewives and
Viagra! You will receive a short, action packed newsletter
every few weeks or so explaining the latest Negrete products,
offers and thoughts.
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