We want you to enjoy the site. We want you to enjoy shopping with us. We want to know what you think. When we get things wrong, when we get things right. So if you have any problems, feedback or issues (and we all do) then this is how you can get our attention.
Negrete wants to hear from you.
For enquiries about an order or stocking our fresh garms in your fly ass store, general questions, ideas, chat and/or abuse please email: [email protected]
Frequently Asked Questions
How do I order?
It’s a piece of cake. Browse through the site until you find what you want. From the product page select the size and quanity you are after. Click add to basket. Repeat this process until you have everything you’re after. Click view basket, and then you will be taken to the payment page. Follow the process carefully, and when your order is placed you will receive a confirmation email. When your order has been shipped you will receive a further email confirming this.
How do I pay?
We use Worldpay.com to process our orders, and we accept virtually all credit and debit cards. Contact us via [email protected] for info on other payment options. In order to protect customers to the fullest extent, Negrete does not store your credit card information at any time. Our website features an SSL secure connection during the transaction keeping your information secure and private.
What about delivery?
Shipping to anywhere in the UK is FREE!! We aim to process and post orders within 1 to 3 working days. We will despatch orders via Royal Mail or a secure courier service. You may need to sign for receipt of your goods, so we advise having orders sent to an address where someone is there all day, e.g a work address. If this cannot be arranged, then Royal Mail should leave instructions on how to pick up your parcel from them.
Most orders will have delivery attempted within 1-2 working days from posting, but please allow 7 working days before contacting us about a possible missing delivery! In rare cases, packages can get lost in the mail. Don’t worry, if your package is lost, we will replace it for you at no extra charge. However if the delivery tracking indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.
What about returns?
We love the clothing we make. We want you to love it too. So if anything you buy doesn’t fit right, or just isn’t what you expected, just send it back and we will gladly either issue you a refund or offer an exchange.
You can return any product within 14 days of receipt. You must inform Negrete about this within the 14 day time limit. Please make sure to include your order number and/or invoice in all correspondence with us, both in email and in packages.
Unfortunately we cannot issue a refund for goods that have noticeably been worn, washed, ironed, tumble dried or used. All goods to be returned must be in their original condition, and must be unused and unwashed.
Before returning anything, you should read our full returns and refunds conditions via small print.
What t-shirts do you use?
We use American Apparel tee’s (www.americanapparel.net). They’re 100% cotton, super soft, with a slightly slimmer, youthful fit. Please bear in mind that sizing runs a little small (size info link). PLEASE CHECK YOUR SIZING CAREFULLY WHEN ORDERING. They are made in the city of Lost Angels. THEY ARE SWEATSHOP FREE. They might just be the best T-Shirt you’ve ever worn.
Please follow washing instructions on neck tag. Negrete cannot be held responsible for any damage to products where the correct washing instructions have not been followed. Wash warm, dry low. Although you should not expect any significant fading, wash colors separately from whites, especially on the first wash. Expect about 5-7% shrinkage after the first wash. Please wash inside out. Do not iron on decoration. Handle with care. Wear with pride.
For our complete terms and conditions please see small print.
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